This article explains how to contact support for your Jimdo Website Builder website. You can get help through Companion, find information if you can't log in, report legal issues, and check whether you're in the right Help Center.
In this article
Note: Direct support tickets are available for paid users. Free users can still get help through Companion – Your Business Advisor in Jimdo, our AI assistant that provides guidance and answers questions directly in Jimdo.
Is this the right Help Center for me?
This article is for Jimdo Website Builder websites. If you're using Jimdo Creator instead, go to the Creator Support article.
Not sure which one you're using? See Which Jimdo product am I using?.
Contact support through Companion
Open Companion Chat from your Jimdo dashboard, or click Ask Companion in the top right corner of the Website Builder editor. Describe your question and Companion will try to help.
If that doesn't solve it, tell Companion it didn't help. It will then ask if you'd like your case handed over to a human colleague. Confirm, and you can send a support ticket from there.
You can write to us in your own language.
I cannot log in or I can’t access my website
If you can't log in to your Jimdo account, see How do I log in? for help with passwords and account access.
If you still can't access your account and need to contact us, you can reach out via this form. You'll be asked to verify your identity before submitting your question.
Not a Jimdo customer yet
If you don't have a Jimdo website yet and have a sales question or need help choosing the right plan, reach out via this form.
You'll be asked to verify your identity before submitting your question.
I want to report a legal issue
Have you come across a Jimdo website that's inappropriate, illegal, offensive, or violates our terms and conditions? Report it to us through this form.