How do I contact support?

You can find answers to the most frequently asked questions in our Jimdo Help Center. Feel free to check if you can already find a solution to your issue there. If your question is not answered, you can contact us directly via the help widget.

How it works

  1. Log in to your Jimdo account and open your dashboard.
  2. Use the Companion Chat directly in your dashboard to ask your question. 
    View of the Jimdo dashboard showing the Companion Chat area, where a question can be entered.
    • Alternatively, go to Website Builder in the menu and click the Ask Companion button in the top right corner.
      View of the Jimdo editor with the highlighted “Ask Companion” button in the top right corner of the page.
  3. Companion will guide you step by step and show suitable solutions or help articles.
  4. If your issue cannot be resolved directly, you can create a support ticket with the help of Companion.

Note: If your dashboard looks different, you are most likely using our Creator system. In this case, you can find the contact steps in the following article: How can I get in touch?

Our support team looks forward to answering your questions and will get back to you as soon as possible.

I cannot log in

Are you having difficulties logging into your Jimdo Account? Please try the below troubleshooting steps before reaching out to Support:

  1. Password Reset:
    First, try resetting your password using the “Forgot your password?” method.
    If you encounter a “Please enter a valid email address” error message, please consider the next troubleshooting steps.
  2. Other Email Addresses:
    Consider if there are any other email addresses you may have used to register your account. If you are unable to reset your password, your account is likely registered to a different email address (or login method - see step 3) than the one you entered.
  3. Other Login Methods:
    Consider if there are any other login methods (such as with a Google, Facebook, or Apple account) that you may have used to register your account.

Does your account look empty? If you log into your account and your website is not listed on the account, it is likely that you have logged into an account using different login details - meaning a totally different account. Please consider step 2 and step 3 noted above.

If you are still unable to log in after attempting the above solutions, feel free to reach out via this form. You’ll be asked to verify your identity before submitting your question.

I want to report a legal issue

Do you wish to report a legal issue with a Jimdo website? If so, you can report that Jimdo website using the proper form within the Jimdo Legal Help Center.

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