How do I contact support?

You’ll find answers for the most frequently asked questions within our Jimdo Help Center. Take a look around and see if you can find the answer to your question. If you can’t find the right answer, please follow the steps below to find a solution to your problem.

It's easy as 1, 2, 3...

1. Log in to your Jimdo account and choose the desired website
2. Open the Need Help? widget in the bottom right corner
3. Select your communication channel and send us a message

Our support team will be happy to answer your question and will get back to you as soon as possible.

I cannot log in

Are you having difficulties logging into your Jimdo Account? Please try the below troubleshooting steps before reaching out to Support:

1. Password Reset:
   First, try resetting your password using the “Forgot your password?” method. 
   If you encounter a “Please enter a valid email address” error message, please consider the next troubleshooting steps. 
   
   
2. Other Email Addresses:
   Consider if there are any other email addresses you may have used to register your account. If you are unable to reset your password, your account is likely registered to a different email address (or login method - see step 3) than the one you entered.
   
   
3. Other Login Methods:
   Consider if there are any other login methods (such as with a Google, Facebook, or Apple account) that you may have used to register your account.

Does your account look empty? If you log into your account and your website is not listed on the account, it is likely that you have logged into an account using different login details - meaning a totally different account. Please consider step 2 and step 3 noted above.

If you are still unable to log in after attempting the above solutions, please use this form to reach out to our support team.

I want to report a legal issue

Do you wish to report a legal issue with a Jimdo website? If so, you can report that Jimdo website using the proper form within the Jimdo Legal Help Center.