How do I contact support?

You can find answers to the most frequently asked questions in our Jimdo Help Center. Feel free to check if you can already find a solution to your issue there. If your question is not answered, you can contact us directly via the help widget.

Here's how it works:

  1. Log in to your Jimdo account and select the desired website.
  2. Click on "Need help?" in the bottom right corner to open the help widget.
  3. Our virtual assistant will guide you through a variety of solution paths (flows), leading you step by step to resolve your issue. If needed, additional relevant help articles will be suggested.
  4. If the suggested solution doesn’t help, you can contact support by selecting "No, I still need help".
Does your account look different?
If your Dashboard does not look the same, you are likely using our Creator system. Please follow the instructions in the following article: How do I contact Support?.

Our support team will be happy to answer your question and will get back to you as soon as possible.

I cannot log in

Are you having difficulties logging into your Jimdo Account? Please try the below troubleshooting steps before reaching out to Support:

  1. Password Reset:
    First, try resetting your password using the “Forgot your password?” method. 
    If you encounter a “Please enter a valid email address” error message, please consider the next troubleshooting steps. 

  2. Other Email Addresses:
    Consider if there are any other email addresses you may have used to register your account. If you are unable to reset your password, your account is likely registered to a different email address (or login method - see step 3) than the one you entered.

  3. Other Login Methods:
    Consider if there are any other login methods (such as with a Google, Facebook, or Apple account) that you may have used to register your account.

Does your account look empty? If you log into your account and your website is not listed on the account, it is likely that you have logged into an account using different login details - meaning a totally different account. Please consider step 2 and step 3 noted above.

If you are still unable to log in after attempting the above solutions, please use this form to reach out to our support team.

 

I want to report a legal issue

Do you wish to report a legal issue with a Jimdo website? If so, you can report that Jimdo website using the proper form within the Jimdo Legal Help Center.

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