How do I contact support?

You’ll find answers for the most frequently asked questions within our Jimdo Help Center. Take a look around and see if you can find the answer to your question. If you arent’t able to find the right answer, then please follow the steps below to find a solution to your problem.

Important Notes

We would appreciate it if you could check the following before sending your request:

  • Is your question about our other website builder, Creator? Then please use the following link to get to our Creator Help Center:
    Contact | Jimdo Creator Help Center
  • Please try to include all of the relevant information in your first message to our support team. This will help us process your request more quickly and effectively
  • We'd kindly ask that you be patient with us while you wait for a response. Sending follow-up emails will slow down our support agents dealing with your concerns and we're very keen on getting back to you at the earliest opportunity
  • Please also note that the method below is the best way to get in touch with our support team. If you do decide to contact us by email, please make sure to write us from the email address that is on file in your Jimdo contract

I couldn’t solve my issue

  1. Log in to your Jimdo account and choose the desired website
  2. Click on Edit Website to enter the edit mode of your Jimdo website
  3. Open the help widget in the bottom right corner
  4. Fill in the fields and click Send

Our support team will be happy to answer your question and will get back to you as soon as possible.

I cannot log in

If you're unable to login, please try resetting your password first. If there really seems to be no way that you can access your Jimdo account, please use this form to reach out to our support team.

I’m not a customer yet

You don’t have a Jimdo website yet but you need help finding the right Jimdo plan? Please ask your questions using this form.

I want to report a legal issue

Do you wish to report a legal issue with a Jimdo website? If so, you can report that Jimdo website using the proper form within the Jimdo Legal Help Center.

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