The Electronic Withdrawal Button: what you need to know

What is included when the withdrawal button is active

When the withdrawal button is enabled on your website, the following features are automatically added:

• A clearly labeled footer link Withdraw contract, visible on every page and adapted to your website language
• A Jimdo hosted form where consumers can submit their withdrawal in two steps
• An automatic notification email sent to you when a withdrawal is submitted
• A confirmation email sent to the consumer as a receipt

Do you need to use it

The withdrawal button is required if you conclude contracts with consumers in the EU through your website. A consumer is a natural person acting outside their trade or profession.

This applies to many types of businesses, including:

• Online shops selling products such as goods, art, or food
• Service providers offering online bookings, such as coaching or photography
• Sellers of digital products like e books, online courses, or subscriptions

There is no exception for small businesses.

You may not need the button if:

• You sell exclusively to businesses
• Your website is for information only and does not conclude contracts
• Your products or services are excluded from the right of withdrawal under applicable law

If you are based outside the EU but sell to EU consumers, the requirement still applies.

How to enable or disable the withdrawal button

From 8 June 2026, the withdrawal button is:

• Automatically enabled for EU websites
• Disabled by default for non EU websites

Jimdo determines this based on your account country.

You only need to adjust the setting if:

• You sell to EU consumers from a non EU website
• You are certain the law does not apply to your EU business

To change the setting:

• Go to Website Builder → Settings → General in your dashboard
• Find the withdrawal button option
• Turn it on or off

When it is appropriate to disable the button

You may consider disabling the button if:

• You sell only to businesses
• All your products are excluded from withdrawal rights
• Your website does not offer online contracts

What happens when a consumer submits a withdrawal

The process works as follows:

• The consumer clicks the footer link and fills out the form
• They submit their request
• The consumer receives a confirmation email
• You receive a notification email with all details

What you need to do when a withdrawal arrives

After receiving a withdrawal request:

• Check if the right of withdrawal applies
• Verify the timeframe and order details

If valid:

• Process the refund within 14 days
• Handle any return of goods or services

If not valid:

• Inform the customer and explain why the withdrawal does not apply

Jimdo does not process or manage withdrawals for you.

Does this replace your withdrawal policy

No. You still need a withdrawal policy on your website.

• The policy explains the right of withdrawal
• The button allows customers to exercise that right

Your policy should also mention the withdrawal button.

If you use the Jimdo Legal Text Manager, your policy will update automatically.

Difference between withdrawal button and cancellation button

These two functions serve different purposes:

Cancellation button

• Ends an ongoing contract
• Example: canceling a subscription

Withdrawal button

• Reverses a contract completely
• Example: withdrawing from a recent purchase

What happens if you do not comply

Possible consequences include:

• Legal warnings from competitors or consumer organizations
• Fines depending on the country
• Extended withdrawal periods up to 12 months
• Loss of customer trust

Pricing

The withdrawal button is included for all Jimdo Website Builder users at no additional cost.

What Jimdo does not do

Jimdo does not:

• Process withdrawals or refunds
• Store requests long term
• Enable or disable the feature for you
• Provide legal advice
• Customize the form in the current version

Frequently asked questions