From 8 June 2026, Jimdo automatically enables the withdrawal button on EU websites. This feature allows consumers to easily withdraw from a contract online. In this article, you will learn what the withdrawal button includes, when it applies to your business, and what to do when a withdrawal is submitted.
What is included when the withdrawal button is active
When the withdrawal button is enabled on your website, the following features are automatically added:
- A clearly labeled footer link Withdraw contract, visible on every page and adapted to your website language
- A Jimdo hosted form where consumers can submit their withdrawal in two steps
- An automatic notification email sent to you when a withdrawal is submitted
- A confirmation email sent to the consumer as a receipt
Do you need to use it
The withdrawal button is required if you conclude contracts with consumers in the EU through your website. A consumer is a natural person acting outside their trade or profession.
This applies to many types of businesses, including:
- Online shops selling products such as goods, art, or food
- Service providers offering online bookings, such as coaching or photography
- Sellers of digital products like e books, online courses, or subscriptions
There is no exception for small businesses.
You may not need the button if:
- You sell exclusively to businesses
- Your website is for information only and does not conclude contracts
- Your products or services are excluded from the right of withdrawal under applicable law
If you are based outside the EU but sell to EU consumers, the requirement still applies.
How to enable or disable the withdrawal button
From 8 June 2026, the withdrawal button is:
- Automatically enabled for EU websites
- Disabled by default for non EU websites
Jimdo determines this based on your account country.
You only need to adjust the setting if:
- You sell to EU consumers from a non EU website
- You are certain the law does not apply to your EU business
To change the setting:
- Go to Website Builder → Settings → General in your dashboard
- Find the withdrawal button option
- Turn it on or off
Important: If you disable the button on an EU website, you confirm that you are responsible for compliance.
When it is appropriate to disable the button
You may consider disabling the button if:
- You sell only to businesses
- All your products are excluded from withdrawal rights
- Your website does not offer online contracts
Warning: If the button is disabled but required, the withdrawal period can extend from 14 days up to 12 months.
What happens when a consumer submits a withdrawal
The process works as follows:
- The consumer clicks the footer link and fills out the form
- They submit their request
- The consumer receives a confirmation email
- You receive a notification email with all details
Important: Jimdo does not store these requests long term. Keep the notification emails as your record.
What you need to do when a withdrawal arrives
After receiving a withdrawal request:
- Check if the right of withdrawal applies
- Verify the timeframe and order details
If valid:
- Process the refund within 14 days
- Handle any return of goods or services
If not valid:
- Inform the customer and explain why the withdrawal does not apply
Jimdo does not process or manage withdrawals for you.
Does this replace your withdrawal policy
No. You still need a withdrawal policy on your website.
- The policy explains the right of withdrawal
- The button allows customers to exercise that right
Your policy should also mention the withdrawal button.
If you use the Jimdo Legal Text Manager, your policy will update automatically.
Difference between withdrawal button and cancellation button
These two functions serve different purposes:
Cancellation button
- Ends an ongoing contract
- Example: canceling a subscription
Withdrawal button
- Reverses a contract completely
- Example: withdrawing from a recent purchase
What happens if you do not comply
Possible consequences include:
- Legal warnings from competitors or consumer organizations
- Fines depending on the country
- Extended withdrawal periods up to 12 months
- Loss of customer trust
Pricing
The withdrawal button is included for all Jimdo Website Builder users at no additional cost.
What Jimdo does not do
Jimdo does not:
- Process withdrawals or refunds
- Store requests long term
- Enable or disable the feature for you
- Provide legal advice
- Customize the form in the current version
Frequently asked questions
Why is the button enabled automatically?
It is based on your account country. EU websites have it enabled by default.
Can Jimdo change the setting for me?
No. You must change it yourself in Website Builder → Settings → General.
I cannot find the order from a request?
Ask the customer for clarification, as the data is entered manually.
Is there a dashboard for requests?
No. Requests are sent via email only.
What about spam submissions?
The form includes protection and filters out most spam automatically.