We now offer two-factor authentication (2FA), also known as multi-factor authentication (MFA), to add an extra layer of security to your Jimdo account. After entering your password, you’ll need to confirm your login with a 6-digit code sent to your email address. This helps ensure that only you can access your account. 2FA is optional and can be turned off at any time.
Setting up two-factor authentication
Follow these steps to enable MFA:
- Log in to your Jimdo account.
- Click the account icon 👤 in the top right corner and open the Account settings.
- Find Two-factor authentication in your Profile and click Enable two-factor authentication.
- You will receive a 6-digit code via email.
- Open the email, copy the code, and enter it on your Profile page in Jimdo to confirm.
- Save your backup codes.
- Confirm that you have saved them.
Important:
- Each code is valid for 5 minutes.
- Backup codes are 10 characters long, for example KMT3P-W9RJQ.
- Each backup code can only be used once.
- Save your backup codes securely and separately from your email. You can use them to access your account if you cannot receive the 6-digit login code, for example if you lose access to your email.
- If you run out of backup codes, you can generate new ones in your profile under Two-factor authentication by clicking Regenerate backup codes. Make sure to save the new codes securely again.
Logging in with two-factor authentication
Once MFA is enabled, your login process will include an extra step:
- Enter your password.
- You’ll see a verification screen.
- Open the email from Jimdo.
- Enter the 6-digit code.
If you don’t have access to your email:
- Click Use backup code.
- Enter one of your saved codes.
Turning off two-factor authentication
To disable MFA:
- Open your Profile.
- In the Two-factor authentication area, click Turn off.
- Confirm with a 6-digit code sent to your email.
Trouble logging in
If you run into issues, try the following:
-
Didn’t receive a code:
Check your spam folder and click Resend code. -
No access to your email:
Use a backup code. -
Too many incorrect attempts:
Wait 15 minutes before trying again.
Your account is not deleted or suspended. -
Lost backup codes only (email still accessible):
Use the 6-digit code and once in, you can regenerate backup codes from the Dashboard. -
Lost your backup codes and no access to emails
Contact Jimdo Support to reset MFA on your account.
FAQ
What is the difference between 2FA and MFA?
2FA (two-factor authentication) uses two verification steps, while MFA (multi-factor authentication) can include more than two. In this case, Jimdo uses 2FA via email.
Is two-factor authentication mandatory?
No. 2FA is optional and can be enabled or disabled at any time in your profile.
What if I don’t receive the verification code?
Check your spam folder and click Resend code. Make sure your email address is correct.
Can I log in without access to my email?
Yes. You can use one of your backup codes to access your account.
What should I do if I lose my backup codes?
If you no longer have access to your backup codes but have access to your email, use the 6-digit code to login and once in, you can regenerate new backup codes from the Dashboard. If you lost your backup codes and have no access to emails, contact Jimdo Support to reset 2FA on your account.
Can I generate new backup codes?
Yes. You can generate new backup codes anytime in your profile under Two-factor authentication by clicking Regenerate backup codes.
What happens if I enter the wrong code too many times?
There are two things that can happen depending on how many incorrect attempts you make.
After 5 wrong codes, the current login attempt is cancelled and you'll be redirected back to the login page. This is not an account lock, simply log in again to receive a new code. After too many failed attempts overall, your account will be paused for 15 minutes as a security measure. You don't need to do anything. Access restores automatically after the wait. Your account and data remain safe throughout.