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Set Up a Professional Email Address with Google Workspace

With a professional email address like name@yourdomain.com, you can take your communication to the next level. With Google Workspace, you not only get a custom email address but also access to powerful Google tools such as Gmail, Google Drive, and Google Calendar. Here you’ll learn how to add Google Workspace to your Jimdo plan.

Important: Google Workspace is not set up automatically

Important: After purchase, Google Workspace is not set up automatically.

You must start the onboarding yourself in your Jimdo Dashboard by selecting a domain in the Google Workspace settings.

As soon as you start onboarding, your Google Workspace account is created immediately.

You do not need to wait for an automatic email or activation. If you do not start onboarding, no Google Workspace account will be created.

How to start your Google Workspace onboarding

  1. Log in to your Jimdo account.
  2. Open Email & Google Workspace.
  3. Select the domain you want to use with Google Workspace.
  4. Click Start now and follow the instructions.

Your account is created right after you start onboarding and you can continue with the setup.

Common misunderstandings

  • Incorrect: Google Workspace is set up automatically after purchase.
  • Incorrect: There is a general waiting time of 24 or 72 hours.
  • Correct: The account is created immediately once you start onboarding.

Availability of Google Workspace

Note: Google Workspace is currently available only in the following countries: DE 🇩🇪, AT 🇦🇹, CH 🇨🇭, ES 🇪🇸, IT 🇮🇹, FR 🇫🇷, NL 🇳🇱, BE 🇧🇪, CY 🇨🇾, EE 🇪🇪, FI 🇫🇮, GR 🇬🇷, HR 🇭🇷, IE 🇮🇪, LV 🇱🇻, LT 🇱🇹, LU 🇱🇺, MT 🇲🇹, PT 🇵🇹, SK 🇸🇰, SI 🇸🇮.

Important: Do you already have a Google Workspace account with another provider?

Then please follow this guide: Connect your existing Google Workspace account with your Jimdo domain.

Note on domains with special characters

Google Workspace does not work with domains that contain special characters. This includes umlauts (ä, ö, ü), the Eszett (ß), and accented or diacritical characters.

Examples:

  • Not possible: müller.de → Instead use: mueller.de
  • Not possible: bäcker.eu → Instead use: baecker.eu
  • Not possible: straße.at → Instead use: strasse.at
  • Not possible: café.fr → Instead use: cafe.fr

Use an ASCII domain name without special characters for setup. If your current domain contains special characters, set up a version without them and connect it to your website.

Add Google Workspace during checkout

When you sign up for a new Jimdo plan, you can add Google Workspace directly during the checkout process:

  1. Select your preferred plan and proceed to the next step of checkout.
  2. After selecting your plan, you’ll automatically be redirected to the Add-ons page.
  3. Select Email by Google Workspace.
  4. Complete your purchase. Google Workspace Business Starter will automatically be linked to your plan.

After purchase, you must start onboarding yourself. If you do not start onboarding, no account will be created.

Add Google Workspace to an existing plan

Already have a Jimdo plan? No problem! You can add Google Workspace anytime via your Dashboard. There are two ways to do this:

Option 1: Via “Plan & Billing”

  1. Log in to your Jimdo account and select your website.
  2. Go to Plan & Billing.
  3. Click on Upgrades for your plan.
  4. Select Discover Add-ons.
  5. Search for Email by Google Workspace and complete the checkout process.

Option 2: Via the “Email” section

  1. Log in to your Jimdo account and select your website.
  2. Go to Email.
  3. Read about the benefits of Google Workspace.
  4. Click Get a professional email address and more.
  5. Proceed through checkout and purchase the add-on.

Then start onboarding in Email & Google Workspace so your account is created.

Important steps after you start onboarding

After you start Google Workspace onboarding, follow these steps to complete setup:

  1. Connect your domain: Ensure your domain is active and connected to your Jimdo site.
  2. Accept Google’s Terms of Service and set a password.
  3. Domain verification:
    • Internal domain: Verification happens automatically (usually within an hour).
    • External domain: Complete verification steps in your Workspace account and update DNS records at your provider.

Google Workspace is a service provided by Google LLC. When you use this feature, the Terms of Service and Privacy Policy of Google apply. Google is an independent data controller for all data processed in your Workspace account. Learn more here.

Service coverage note: Google Workspace is provided and maintained directly by Google. All aspects regarding uptime and performance are covered exclusively under Google’s Service Level Agreement (SLA) and are not included in Jimdo’s availability guarantees.

How to change your email address in the Google Admin Console

  1. Log in to the Google Admin Console.
  2. Go to Directory > Users.
  3. Hover over the existing address (e.g., info@yourdomain.com) and select Rename user.

Create additional alias addresses

You can create up to 30 alias addresses for free. All emails will be forwarded to the same inbox:

  1. Log in to the Google Admin Console.
  2. Go to Directory > Users and select the desired user.
  3. Click Add alternate email address.
  4. Enter the new address (e.g., support@yourdomain.com) and save.

Note: Alias addresses are not separate accounts; they simply forward to the same mailbox. To create separate logins, you’ll need additional Google Workspace licenses.

Benefits of Google Workspace

  • Professional image: Email addresses with your own domain look more trustworthy.
  • Full integration: Use tools like Gmail, Calendar, Drive, and more.
  • Simple setup: Manage everything directly through your Jimdo account.

How to change the language in the Google Workspace Admin Console

  1. Log in to the Google Admin Console.
  2. Click your profile picture or initials at the top right and select Manage your Google Account.
  3. Go to Data & personalization > Language.
  4. Select English (or your preferred language) and save.

Note: Some notifications may still appear in English if not fully localized.

Additional resources

Google Workspace makes it easy to set up a professional email address for your business. If you need help, our support team is here for you.

Note: Google may store Workspace data on servers outside your country, including in the United States, in accordance with the Data Privacy Framework.

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