Do you need to update your contract or billing details? Some information can be updated directly in your Jimdo account. Other changes are not automated for legal and security reasons and must be reviewed manually by our support team. This article clearly explains what you can update yourself – and when we take over.
Important upfront:
Changes to the name, business name or contract owner cannot be made in the dashboard, cannot be handled by AI and are not automated. As soon as we receive the completed form, your request will be manually reviewed by our support team.
Information you can update yourself
You can update the following details directly in your Jimdo account:
- Address
- Email address
- VAT number
- Log in to your Jimdo account and choose the desired website
- Click Plan & Billing on the left
- Scroll down to the Billing Information section
- Click Edit and make your changes
- Click Save changes
The changes take effect immediately and apply to all future invoices. Open or past invoices are not updated automatically.
Changes that cannot be made by yourself
The following contract-related changes cannot be made by yourself for legal and security reasons:
- Change of name or business name
- Change of contract owner
No further action is required from you. We will contact you if we have any questions or once the change has been completed.
How to request the change
- Download the form at the end of this article.
- Fill in all required information completely.
- Sign the form and include the date.
- For a contract owner change, both parties must sign and date the form.
- Send us the signed and dated form as an attachment via the contact form or by email. You can use common file formats (for example PDF, JPG, PNG).
Please ensure that all legal requirements are met in advance, especially regarding the transfer of personal data. Jimdo does not provide legal advice.
Download the form
Select your preferred language, download the form and fill it out completely.