How can I pay my invoice? – Jimdo Help Center

If you want to check your invoice or complete a payment for your Jimdo subscription, you can do this directly in your account. This article shows you where to find your invoices, how to pay them, and what to expect after your payment.

Where can I find my invoice?

Log in to your Jimdo account and go to the Dashboard of the website
Click on Plan & Billing on the left
Click the download icon (download PDF)

You can usually download your invoice as a PDF for your records.

How do I pay my invoice?

Log in to your Jimdo account and go to the Dashboard of the website
Click on Plan & Billing on the left
Click the button Pay Invoices

Depending on your setup, your subscription may also be paid automatically using your saved payment method.

Note: Subsequent invoices for your subscription are always created on the subscription renewal date. Our system creates such invoices automatically. We cannot provide an invoice before the renewal date.

Note: After completing your payment, it may take a short time until the status in your account is updated. During this time, you might still see open invoices or reminders.

What you see on the page

What renews

The page now shows your subscription as a clear breakdown — your main plan and each add-on (for example, a custom domain) listed as separate line items, so you know exactly what you are paying for.

Price breakdown

Below the line items, you will see the subtotal, applicable tax, and the total amount due at your next renewal, along with the renewal date. This gives you the full picture of your upcoming charge before it happens.

Discounts

If a renewal discount applies to your plan or any add-on, it is shown per line item — for example, a 50% renewal discount appears next to the relevant product. Once a discount expires, the full price is shown automatically.

Screenshot of the Jimdo Dashboard showing the What you see on the page section with a detailed subscription breakdown, including the main plan, add-ons as separate line items, pricing summary, renewal date, and any applied discounts

Manage subscription

The Manage subscription button is the single place for subscription actions. Clicking it gives you access to:

Change billing term: switch between monthly, yearly, or 2-yearly billing (effective at next renewal)
Cancel plan: schedule a cancellation to take effect at the end of your current term

Screenshot of the Manage subscription menu in the Jimdo Dashboard showing options to change the billing term and cancel the plan, with available actions clearly listed for the current subscription

Send your invoice to a different E-Mail address

You can choose which E-Mail address should receive your invoices. Alternatively, you can forward an existing invoice yourself.

Option 1: Change the E-Mail address for future invoices

Log in to your Jimdo account and go to the Dashboard of the website
Click on Plan & Billing on the left
In the Billing details section, click Edit
Update the E-Mail address and save your changes

Important: This change only applies to future invoices. An already issued invoice will not be sent again to the new E-Mail address.

Option 2: Forward the invoice manually

You can download the current invoice as a PDF and then send it to another E-Mail address yourself.

When will my website come back online?

If your website is offline, or you continue to receive payment reminders after completing your payment, here’s what you can expect:

Once your payment has been processed, your website is usually reactivated automatically
In most cases, this happens within a few minutes, but it can take up to 48 hours
You may still briefly see payment reminders while the payment is being processed

You don’t need to contact support while this process is ongoing.

If your website is still offline after 48 hours:

Check that your payment was successful (you should have received a confirmation E-Mail)
Make sure you are logged into the correct Jimdo account
If you have multiple E-Mail-Adressen, ensure you are using the one linked to your Jimdo account (this may be different from the address that received the invoice)
Clear your browser cache and try opening your website in a private or incognito window
If the issue persists, contact Jimdo Support and include your payment confirmation

What if my payment didn’t go through?

If your payment failed or you’re unsure whether it was completed, please follow the steps in this article:

My payment failed — what to do next

Still need help?

If you can’t find your invoice or are unsure about your payment status, contact Jimdo Support with your website URL and a short description of the issue.