Payments lets you accept online payments across your entire Jimdo website: in your store, for bookings, via payment links and for invoices. If you're setting up Payments for the first time, you verify your business and manage everything directly in your Jimdo dashboard. If your website is already connected to your own Stripe account, your setup stays as it is. This article shows you how to get started in both cases.
This article refers to payments you receive from your own customers through your Jimdo website. Payments in this context means accepting money from your customers for your products or services. It does not cover payments you make to Jimdo for your subscription, billing, or invoices.
In this article
Which payment setup applies to you
Your payments can be set up in one of two ways. Each website uses one of them, never both. Your store, bookings, payment links and invoices all use the same setup.
Payments set up in your dashboard
This is how all new payment setups work. You verify your business directly in Jimdo and manage your payments, refunds and payouts under Payments. You don't need a separate account with a payment provider.
Your own Stripe account
If your website is already connected to your own Stripe account, nothing changes for you. You continue to use your Stripe account as before.
What you need before you start
Make sure you have the following before setting up Payments:
- An active Jimdo website
- Your business details such as company name, address, and tax information
- The bank account you want your payouts to go to
You don't need a separate account with a payment provider to set up payments in your dashboard.
Access Payments settings
Follow these steps to open the Payments setup:
- Log in to your Jimdo account
- In your dashboard, click on Payments in the left menu
- Select Settings
There you can start setting up payments or see your current payment setup.
Set up payments in your dashboard
If you're setting up Payments for the first time, you complete the verification directly in your dashboard:
- Go to Payments and start setting up payments.
- Enter the requested details about you and your business.
- Add your bank account for payouts.
- Submit your details.
Once your details have been verified, you can accept payments. Card payments, Apple Pay, Google Pay and Klarna are switched on automatically. Card payments are always on and can't be switched off.
You can see the fees for online payments under Payments > Settings.
Good to know: To find out what details are needed and what happens if more information is required, see How does the verification for payments work?
If you use your own Stripe account
Note: This section only applies if your website is already connected to your own Stripe account. New payment setups follow the steps in Set up payments in your dashboard.
You can use the following providers:
Stripe
Offers a wide range of payment methods such as Visa, Mastercard, SEPA, Google Pay, and Apple Pay.
PayPal
Allows you to use PayPal Wallet and additional methods like Visa, Mastercard, SEPA, American Express, Discover, and iDEAL.
Click Connect on your preferred provider to continue.
Complete provider setup
After clicking Connect, you will be redirected to the provider’s website to complete the setup.
This usually includes:
- Identity verification by providing personal or business information
- Bank account details to receive payouts
- Business information such as company type and address
Once finished, you will be redirected back to Payments.
Complete your business profile
Go to Settings and open your business profile to complete your configuration:
Basic information
Company name
Contact email
Phone number (optional)
Preferred currency (EUR, USD, GBP, etc.)
Note: If you set up payments in your dashboard, you can receive payouts in EUR, GBP or CHF.
Business address
Street, city, postal code, and country
Tax information (optional)
VAT ID
Legal ID
Bank transfer (optional)
Enable bank transfers by adding your IBAN, BIC, and bank name
Click Save to confirm your details.
Understand your payment status
Payments set up in your dashboard
If more information is needed to complete your verification or to keep your payments active, you'll see a notice under Payments. Add the missing information there.
Your own Stripe account
After setup, your provider status may show:
Connected
Your account is ready and payments are active.
Incomplete
Additional steps are required. Follow the instructions in your dashboard.
On Hold
Your account is under review. Payments are temporarily paused.
What you can do after setup
Payments set up in your dashboard
- View your payments, refunds, disputes and payouts under Payments
- Refund payments directly in Jimdo
- Create and send invoices
- Manage payment settings and tax information
- Pause payments and switch them back on at any time, see How do I pause payments or close my payment setup?
Important: Closing your payment setup completely is permanent and can only be done by our Support team. Cancelling your Jimdo plan doesn't close your payment setup.
Your own Stripe account
- View transactions and manage refunds
- Create and send invoices
- Manage payment settings and tax information
- Disconnect or switch providers at any time
Troubleshooting
You see a notice under Payments
More information is needed for your payments. Add the missing details directly under Payments.
Your verification was declined
The decision is made by our payment partner, and Jimdo can't change it. If you have questions, contact our Support team. For more details, see How does the verification for payments work?
Your payout hasn't arrived
Find out when to expect your money and what to do next in When will I receive my payouts?
Status shows "Incomplete" (own Stripe account)
Your provider needs more information. Use the link in your dashboard to complete the setup.
Email verification required
Check your inbox for a message from your provider and follow the instructions.
Using PayPal
If you set up payments in your dashboard, you can add PayPal once your payment setup is complete. Payments made with PayPal only appear in your PayPal account, not under Payments. If you use your own Stripe account, you can connect both Stripe and PayPal and manage them independently.