When a customer fills out a smart form on your website, an automated email is sent to acknowledge their submission. This email serves as a confirmation and includes a summary of the information provided by the customer.

Standard Automated Email that Your Customers Will Receive

Here is an example of what this email typically looks like:

Hi Maxime,

Thanks for getting in touch with us at John Doe Solutions! 

Here’s a summary of the information you submitted:

<!-- Summary of the submitted information in table format goes here -->

Whether you submitted an inquiry, participated in a survey, or provided feedback, your input is important to us. We’re currently reviewing your submission and will respond shortly. In the meantime, feel free to explore our website for more information about our offerings and services.

Best regards,
The John Doe Solutions Team

Personalizing Your Automated Email

You can customize the following part of the email:

"Whether you submitted an inquiry, participated in a survey, or provided feedback, your input is important to us. We’re currently reviewing your submission and will respond shortly. In the meantime, feel free to explore our website for more information about our offerings and services."

How to Customize the Email Text in a Smart Form

1. Log in to your Jimdo account and select the website you want to edit.

2. In the dashboard, select Smart Forms from the menu on the left.

3. Find the form you want to customize and click on Edit next to the corresponding form.
4. In the form editor, navigate to the Settings tab.
5. In the Settings tab, you'll find the option to customize the text. Make your changes, then scroll down and click Save to apply them. The updates will be reflected on your website if the form is live.

Tips for Personalizing Your Automated Email

For Event Registrations:

"Thank you for registering for our event! We're thrilled to have you join us. We'll be in touch soon with all the details. In the meantime, check out our website for more about what to expect."

For Survey Participation:

"We appreciate your feedback! Your input helps us improve. We'll review your responses and keep you updated on any changes we make."

For General Inquiries:

"Thanks for reaching out! Your message is important to us, and we're already working on getting back to you. While you wait, take a look at our website to see what else we offer."

These small touches can make the automated email more engaging and reflect the personal care your business offers.