Find and pay your invoice

If you want to check your invoice or complete a payment for your Jimdo subscription, you can do this directly in your account. This article shows you where to find your invoices, how to pay them, and what to expect after your payment.

Where can I find my invoice?

You can usually download your invoice as a PDF for your records.

How do I pay my invoice?

  • Open the invoice in your account
  • Click on the payment option
  • Follow the steps to complete the payment

Depending on your setup, your subscription may also be paid automatically using your saved payment method.

Note: Subsequent invoices for your subscription are always created on the subscription renewal date. Our system creates such invoices automatically. We cannot provide an invoice before the renewal date.

When will my website come back online?

If your website is offline, or you continue to receive payment reminders after completing your payment, here’s what you can expect:

  • Once your payment has been processed, your website is usually reactivated automatically
  • In most cases, this happens within a few minutes, but it can take up to 48 hours
  • You may still briefly see payment reminders while the payment is being processed

You don’t need to contact support while this process is ongoing.

If your website is still offline after 48 hours:

  • Check that your payment was successful (you should have received a confirmation E-Mail)
  • Make sure you are logged into the correct Jimdo account
  • If you have multiple E-Mail-Adressen, ensure you are using the one linked to your Jimdo account (this may be different from the address that received the invoice)
  • Clear your browser cache and try opening your website in a private or incognito window
  • If the issue persists, contact Jimdo Support and include your payment confirmation

What if my payment didn’t go through?

If your payment failed or you’re unsure whether it was completed, please follow the steps in this article:

Still need help?

If you can’t find your invoice or are unsure about your payment status, contact Jimdo Support with your website URL and a short description of the issue.

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