You’ve made your first sale and would like to know the meaning behind the status of your customer order, so you can take action?
Following is a list of status of orders that you can see under Store > Orders on your Jimdo website:
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New orders are orders that have not been clicked as yet. For these orders, a NEW status will always be displayed at the top of the Orders overview. Once a new order is clicked, the NEW status will disappear, and all orders will appear chronologically from oldest to newest. |
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Orders with the status PENDING are orders that have been received by your store, but have not yet been processed by you. So here, you'll need to take action. How to prepare an order for shipment, you will learn here. |
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Orders with the order status FULFILLED are orders which have already been paid by your customer and that you have marked as shipped. These are orders for which you no longer need to take action. |
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Orders with the status CANCELED are orders that have been canceled either on the buyer's side or on the seller's side. There can be various reasons for this, for example, the customer has made use of his right of withdrawal. |