You’ve made your first sale and want to understand the different order statuses in your store so you know what to do next. In your Jimdo dashboard under Store > Orders, you can view and manage all incoming orders and their current status.
Order status overview
| New orders are orders that have not been opened yet. These orders are marked with NEW at the top of your orders overview. Once you open the order, the label disappears and the list is sorted chronologically. You will be notified about all new orders via the order confirmation email. |
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| Orders with the status PENDING have been received but not yet processed. You need to take action here. Learn how to prepare an order for shipment in this guide. | |
| Orders with the status FULFILLED have been paid and marked as shipped. No further action is required for these orders. | |
| Orders with the status CANCELED have been canceled either by the customer or by you. This can happen for various reasons, for example if the customer exercises their right of withdrawal. |
Create invoices from store orders
You can now create invoices directly from your store orders. This allows you to quickly generate an invoice based on the order data without entering all details manually.
Simply open an order in your order overview and use the available option to create an invoice for that order.
Learn more in this guide: Invoices for Store orders: how it works
If your customers contact you about unsuccessful or failed orders or payments in your Online Store, we recommend taking a look at this troubleshooting guide.