If you no longer need a paid package for your Dolphin website, you can cancel your subscription before renewal.
As outlined in our Terms of Service, the last possible date that you can cancel your subscription is one month prior to your subscription renewal date
Canceling the subscription
To cancel your Dolphin subscription, please send your request to our Support Team at least one month prior to your renewal date.
Please include the following information so we can process your cancellation easily:
- Name of your website
- Your billing email address
- Do you want to cancel your subscription to the end of the contract term or revoke your Jimdo package?
- Should we cancel your domain as well or do you want to transfer your domain to another provider?
Once you cancel your subscription, your website will still be available as a Play website.
You can completely delete your website via the Dashboard.