If you are using an external domain with your Jimdo Website, issues can occur if individual DNS steps are missing or not fully completed. In this article, we’ll show you how to clearly identify common problems and fix them.
If your website is accessible with www but not without www (for example showing a “DNS resolution error”), the CNAME is usually set correctly – but the 301 redirect from the main domain to www is missing.
Important: This is not a Jimdo error. The redirect must be set up at your domain provider.
1. Basic DNS Settings
If an external domain does not point to your Jimdo Website, this is usually caused by incomplete DNS settings at your domain provider. First, check which type of domain connection you are using.
Option A: CNAME forwarding (recommended)
| Hostname | Type | Target |
|---|---|---|
www.yourDomain.com | CNAME | web.jimdosite.com. |
Note: Replace yourDomain.com with your own domain.
www. The main domain (yourDomain.com) cannot be connected via CNAME.Option B: Nameserver forwarding
ns13.jimdo.com. |
ns14.jimdo.com. |
2. Common Issues and Clear Solutions
Website not accessible without www
If www.yourDomain.com is accessible but yourDomain.com shows a DNS or browser error, the 301 redirect is missing.
Set up a permanent 301 redirect at your domain provider from yourDomain.com to www.yourDomain.com. This redirect is required when using a CNAME.
A record set
Jimdo does not support A records for external domains. Remove any A records and use CNAME forwarding instead.
ERR_TOO_MANY_REDIRECTS
- Wait up to 24 hours.
- Check redirects at your domain provider.
- Make sure only one redirect is active.
ERR_SSL_PROTOCOL_ERROR
Remove the domain in Jimdo and reconnect it.
3. Summary
- CNAME works only for www.
- The main domain always requires a 301 redirect to www.
- Do not use A records for external Jimdo domains.
- DNS changes can take up to 24 hours.