Instructions for Troubleshooting

If your Jimdo website isn’t displaying correctly, individual blocks aren’t loading, or you’re running into another issue, the cause is often local browser settings, extensions, or security software. The steps below will help you fix most issues quickly on your own.

For issues with your domain redirect, email forwarding or a third-party email account, you’ll find dedicated guides in our Help Center.

Important: In over 80% of cases, steps 1–4 solve the problem. Please always start here

1. Clear the browser cache

Open instructions

Why this matters:
Clearing the cache forces your browser to reload all files (images, etc.) from the server. This fixes display issues caused by outdated, corrupted, or incompatible files.

How to:
Clear your browser’s cache completely (entire time range) and delete all cookies. Then restart the browser and also check whether the issue occurs in a different browser.

 

2. Use Incognito/Private mode

Open instructions

Why this helps:
In Incognito/Private mode the browser runs in a neutral state (no old cookies/cache and usually no extensions). This helps you check whether locally stored data is causing the issue.

Desktop guide:

  • Chrome/Edge: Menu (top right) → New Incognito/InPrivate window.
  • Firefox: Menu (top right) → New Private Window.
  • Safari (Mac): Menu → New Private Window.

Mobile guide:

  • iOS (Safari): Open tab overview → select Private → +.
  • iOS (Chrome/Edge/Firefox): Menu … → New Incognito/Private tab.
  • Android (Chrome/Edge/Firefox): Menu ⋮ → New Incognito/Private tab.

 

3. Update your browser

Open instructions

Why this is important:
Updates fix bugs, close security gaps, and support modern website features. Many issues are caused by outdated browser versions.

Desktop guide:

  • Chrome/Edge: Menu (⋮) → Help → About Google Chrome/Microsoft Edge → update starts automatically.
  • Firefox: Menu (☰) → Help → About Firefox → install update.
  • Safari (Mac): → System Settings → Software Update → Safari updates via macOS.

Restart the browser after updating.

Mobile guide:

  • iOS (Safari): Settings → General → Software Update (Safari updates with iOS).
  • iOS (Chrome/Edge/Firefox): App Store → Profile → Available Updates → Update the app.
  • Android (Chrome/Edge/Firefox): Play Store → Profile icon → Manage apps & device → Updates available → Update the app.

Restart the browser after updating.

 

4. Try another browser

Open instructions

What this tells you:
If it works there, the issue is with the original browser — for example due to a setting or extension.

How to:
Open your Jimdo website in a different browser and check if the issue appears there as well. Make sure you’re using the latest version. You can find an overview of supported browsers in our system requirements.

 

The following steps are only necessary if the basic measures (steps 1–4) were not successful

Browser settings

5. Reset zoom level

Open instructions

Why this matters:
A zoom level that’s too high or too low can shift layouts, hide controls, or mis-scale media. 100% restores the default view.

How to:
Make sure your browser’s zoom is set to 100%. Shortcuts: Ctrl + 0 (Windows) or ⌘ + 0 (Mac).

 

6. Allow cookies

Open instructions

Why cookies matter:
If cookies are blocked, parts of your Jimdo website may not load or be editable. They store things like your login and page preferences.

Desktop guide:

  • Chrome/Edge: Settings → Privacy and security → Cookies and other site data → Allow all cookies.
  • Firefox: Settings → Privacy & Security → section Cookies and Site Data → allow cookies.
  • Safari (Mac): Safari menu → Settings → Privacy → make sure Block all cookies is not enabled.

Mobile guide:

  • iOS (Safari): Settings → Safari → Block All Cookies must be off.
  • iOS (Chrome/Edge/Firefox): Follows Safari/system setting; make sure cookies aren’t blocked in Safari.
  • Android (Chrome/Edge/Firefox): Settings → Site settings → Cookies → Allow.

 

7. Disable browser extensions

Open instructions

Why this can help:
Extensions such as ad-blocker or security tools can block features and content required by your Jimdo site.

Desktop guide:

  • Chrome/Edge: Menu (⋮) → Extensions → problematic extension (e.g., Adblock Plus) → Disable/Remove.
  • Firefox: Menu (☰) → Add-ons and themes → Extensions → select extension → Disable.
  • Safari (Mac): Safari menu → Settings → Extensions → disable or remove.

Mobile guide:

  • iOS (Safari): Settings → Safari → Extensions/Content Blockers → temporarily disable.
  • iOS (Chrome/Edge/Firefox): No classic extensions; check any system-wide filter/blocker apps.
  • Android (Firefox): Settings → Add-ons → disable problematic add-ons.
  • Android (Chrome/Edge): No classic extensions; check any ad-blocker/DNS filter apps or Private DNS settings.

 

8. Enable JavaScript

Open instructions

What JavaScript does:
JavaScript is required for many dynamic parts of your website, such as the menu, image galleries, or shop features. If it’s disabled, essential features are missing and content may not display correctly.

Desktop guide:

  • Chrome/Edge: Settings → Privacy and security → Site settings → enable JavaScript.
  • Firefox: (Advanced users only) In about:config ensure javascript.enabled is set to true.
  • Safari (Mac): Safari menu → Settings → Security → check Enable JavaScript.

Mobile guide:

  • iOS (Safari): JavaScript is on by default; check Settings → Safari → Content Blockers/Extensions and temporarily disable blockers.
  • iOS (Chrome/Edge/Firefox): No separate JavaScript toggle; check any content blocker/filter apps.
  • Android (Chrome/Edge/Firefox): Settings → Site settings → JavaScript → Allow.

 

9. Disable script-blockers

Open instructions

Why this matters:
Script-blockers (e.g., NoScript) prevent essential scripts from running. Turn them off temporarily to see whether blocked resources are the cause.

Desktop guide:

  • Chrome/Edge: Extensions → script-blocker (e.g., NoScript) → Disable/Remove.
  • Firefox: Add-ons and themes → Extensions → script-blocker → Disable.
  • Safari (Mac): Settings → Extensions → disable or remove the script-blocker.

Mobile guide:

  • iOS (Safari): Settings → Safari → Content Blockers/Extensions → disable blockers.
  • iOS (Chrome/Edge/Firefox): No script-blocker extensions; check filter apps (e.g., DNS blockers) and disable them temporarily.
  • Android (Firefox): Settings → Add-ons → disable script-blockers.
  • Android (Chrome/Edge): No script-blocker extensions; check system-wide ad-blocker/DNS filter apps.

 

System & connection

10. Test another device or network

Open instructions

What this tells you:
This helps you identify whether the issue is caused by the device (e.g., settings) or the network (firewall, DNS settings, etc.), and narrow down the source.

How to:
Open your Jimdo website on a different device or over a different network (e.g., Wi-Fi or mobile data). If the issue only occurs on the original device/network, that’s likely the cause.

 

11. Clear the DNS cache

Open instructions

Why this helps:
An outdated DNS cache can keep your Jimdo website from loading correctly. Clear your device’s DNS cache to check if that’s the cause.

How to:

  • Windows: Open Command Prompt and run ipconfig /flushdns.
  • macOS: Open Terminal and run sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder.
  • Linux (varies by distribution): sudo systemd-resolve --flush-caches.

 

Security & access

12. Check your security software

Open instructions

Why this is relevant:
Some antivirus or security tools block scripts and prevent you from editing your Jimdo website.

How to:

  1. Open your security software’s settings (e.g., Kaspersky, Norton).
  2. Check the Web protection or firewall section.
  3. Make sure content and scripts from Jimdo are allowed.

 

13. Check firewall settings

Open instructions

Why this can help:
Firewalls can block access to your Jimdo website. Review your firewall settings (Windows, macOS, or router) and allow access to Jimdo if needed.

How to:

  1. Open your firewall’s settings.
  2. Check whether connections to Jimdo are being blocked.
  3. Allow access and/or add an exception.

 

14. Temporarily disable your VPN

Open instructions

Why this can help:
VPNs change your internet route and can slow down connections or block content, especially when connecting from abroad.

Desktop guide:

  • General: Open your VPN client → disconnect.
  • Windows: Settings → Network & Internet → VPN → select connection → Disconnect.
  • macOS: System Settings → VPN (or Network) → select connection → Disconnect.

Mobile guide:

  • iOS: Settings → VPN (or in your VPN app) → disconnect.
  • Android: Settings → Network & Internet → VPN → select connection → Disconnect (or in the VPN app).

Contact support

You’ll usually find the fastest solution by following the troubleshooting steps above first. Contact our Support Team only after you’ve tried all the steps described and the issue still persists.

By trying every step beforehand, you help us avoid unnecessary follow-up questions so we can focus on the actual cause — which typically gets you to a solution faster. Please note that response times may be longer when request volumes are high.

To help us assist you as quickly as possible, please include:

Providing these details helps us narrow down the cause and resolve your request faster, without unnecessary back-and-forth.

 

Related articles