Companion – Frequently Asked Questions (FAQ)

Companion is your AI-powered business advisor built right into Jimdo. It has two main features: the Companion Dashboard, which analyzes your business performance and gives personalized recommendations, and the Companion Chat, where you can ask questions, get content created, and receive strategic advice. Think of it as a business consultant who knows your company inside out – available 24/7.

Companion is included in your Jimdo account at no extra cost. Both the Dashboard and Companion Chat are available immediately.

Yes. Companion only accesses data from your Jimdo account, as well as data from the connected AI models, and solely for your benefit. Your website content, analytics, and business data are processed securely and handled in compliance with the GDPR. More information can be found here: Article.

Companion knows your business – your industry, your services, your website, and your goals. When you ask “How do I get more bookings?”, it analyzes your actual booking data and site setup. ChatGPT can only provide generic tips.

Weekly or bi-weekly is ideal to track trends and see the latest recommendations.

Companion focuses on the top three actions with the biggest impact for your business. Once you complete them, rerun the Dashboard for new recommendations.

Companion only suggests upgrades when they bring clear value to your business. You always decide whether to follow the recommendation.

Either the data was temporarily out of sync, or Companion suggests using it differently or upgrading it. Try running the Dashboard again or contact support if it persists.

The Dashboard shows your top priorities overall. For specific topics, ask the Companion Chat directly.

They measure differently. Companion uses Jimdo Analytics to track real visitor actions, while Google Analytics may include bots or count referral traffic differently.

“Week-over-Week” compares this week to the previous one, while “Month-over-Month” compares this month to last month. These metrics show if your business is growing, stable, or declining.

You can ask about strategy, content creation, performance analysis, or platform help – from marketing ideas to writing texts for your website or social media.

It encourages you to take action rather than just plan. The limit resets daily at midnight (UTC).

Use the Dashboard for insights and wait for the reset. Acting on advice is more valuable than sending more questions.

No. Companion advises and creates content, but you apply the changes. This ensures you stay in control.

No. It creates specific sections such as your About page or service descriptions to maintain quality and your unique voice.

Yes, within the same chat thread. New conversations start fresh.

By analyzing your profile, website content, analytics, and industry benchmarks. This enables personalized recommendations.

Make sure your business profile is complete and your website has real content. The more data Companion has, the more specific its advice.

Yes. It responds in the same language you use to ask your question.

Yes. Companion studies your website to learn your brand voice and writes in your style.

Yes. You can have it write newsletters, promotions, and campaign emails tailored to your brand and audience.

It uses anonymized benchmarks from top-performing businesses in your category.

Yes. It examines your traffic, bookings, and website structure to identify friction points.

Its recommendations are data-based, not random. However, every business is unique – test the advice and ask for alternatives if needed.

Yes. It compares your prices to industry standards and suggests strategies for your target market.

Companion focuses on business growth, not technical troubleshooting. For technical issues, contact https://help.jimdo-dolphin.com/hc/en-us/.

Responses usually take 2–8 seconds depending on data volume. If it takes much longer, try again or contact support.

It depends on your Companion interface. Some save chat history; others start fresh.

Companion only accesses Jimdo data, not external platforms like Instagram or third-party email tools.

Yes. You can take screenshots or copy text to share with others.

No. It only sees aggregated analytics, not individual customer data.

It disappears from your view, but your business data remains in your Jimdo account.

It analyzes your current business data each time, but your chats are not used to train AI models.

No. Your information and conversations are fully private to your account.

No. Companion is included in all plans. Some recommendations may require a plan upgrade for certain features.

No. You decide which ones to act on.

Yes. The Companion Chat helps from day one. The Dashboard becomes more accurate as your data grows.

Yes. It supports service providers, product-based businesses, creatives, freelancers, and more – adapting its advice to your business model.

Start with the Dashboard for your performance overview, then use the Companion Chat for specific questions. Most importantly: implement the advice.

Check your Dashboard after one or two weeks. If your numbers improve, the strategy is working. If not, ask for alternatives.

Yes. For example, ask “Write 4 Instagram posts for next week about [topic]” to get them all in one message.

That’s fine. You can ask for the reasoning behind it or for alternative strategies.

Yes. You can request 6- or 12-month plans, seasonal strategies, or business expansion advice.