Why can’t I transfer my domain to Jimdo?

When you try to transfer your domain to Jimdo, the process may not always work right away. In this article, you’ll learn the most common causes, real-life examples, and what steps you can take to successfully complete the transfer.

1) The domain is locked (Registrar Lock)

Many domains are locked by default to prevent unauthorized transfers. When you start a transfer to Jimdo, you might see the message “Your domain is currently locked.”

Typical examples:

  • Your current provider automatically locked the domain.
  • You activated the lock yourself and forgot to disable it.

What you need to do:

  1. Unlock the domain with your current provider.
  2. Wait a few minutes before starting the transfer to Jimdo again.
💡 Note: For .de domains, there is no classic registrar lock. These domains can usually be transferred at any time as long as they are active and you have a valid AuthInfo code.

2) The domain is under a 60-day transfer lock (ICANN restriction)

The ICANN requires that gTLDs cannot be transferred within 60 days after certain changes. Jimdo cannot remove this restriction.

Domains affected:

  • .com, .net, .org, .info, .biz, .online
  • Other gTLDs such as .guru, .solutions, .agency, .email, etc.

When does the restriction apply?

  1. Newly registered domain: Example: example.com registered on March 1 → transfer possible from April 30.
  2. Change of domain owner (WHOIS): For example, changing the email address, name, or organization.
  3. Recent provider change: Example: example.net transferred on June 10 → transfer possible from August 9.
💡 Note for .ch domains: These domains are locked for 60 days after a transfer. Your provider can lift this lock through the SWITCH registry.

3) The Auth-Code is incorrect or expired

To transfer your domain to Jimdo, you need a valid Auth-Code (EPP code).

Common problems:

  • The code has expired.
  • The code belongs to another domain.
  • Extra spaces or characters were copied by mistake.

Solution:

  1. Request a new Auth-Code from your current provider.
  2. Enter it exactly as provided in the Jimdo domain section.

4) The domain has expired or is in a special status

If a domain has expired or is suspended, it cannot be transferred directly. Each registry has specific status phases for this.

Typical statuses where transfer is not possible:

  • Redemption Period: The domain was deleted but can be restored within about 30 days. Ask your provider to reactivate it (a fee may apply).
  • Pending Delete: The domain is being permanently deleted and can only be registered again after release.
  • Suspended due to unpaid invoices: The domain is “on hold” or “suspended” and can only be reactivated after outstanding payments are made.

5) The domain extension has special rules

Some country-code domains (ccTLDs) have their own transfer procedures that differ from ICANN regulations.

Examples:

  • .uk (United Kingdom): Transfer via IPS tag – your provider must set the tag to JIMDO.
  • .at (Austria): Transfer via nic.at using an AuthInfo code; verification may take several days.
  • .es (Spain): Domain owner (Admin-C) approval required; manual verification by Red.es.
  • .fr (France): AFNIC verifies ownership data; the transfer is rejected if there are discrepancies.
  • .nl (Netherlands): Transfer via token (similar to Auth-Code); usually valid for a short time only.
💡 Tip: If you’re unsure which rules apply to your domain, contact the Jimdo Support . Our team will be happy to help.

Important note

The examples and processes mentioned in this article may vary depending on your provider and domain extension. We cannot guarantee completeness or accuracy.

  • Please check your provider’s help section for any deviations.
  • For questions about Auth-Codes, locks, or status information, contact your provider’s support team.
  • Our Jimdo Support can help you with domain connection and troubleshooting on our side.

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