We are upgrading your Bookings tool to a new experience. Over the coming weeks, all existing accounts will be migrated one by one. In this article, we walk you through all key changes, new features, and what this update means for you.
When will this happen?
The migration is expected to start in March and will be done gradually over several weeks to ensure a stable transition.
Once migrated, you will see a confirmation inside the Bookings tool.
What do you need to do?
Nothing is required from your side. The migration is designed to be completely seamless.
All existing events, appointments, and settings will be moved automatically.
The only change that might affect you is that all time settings must now use 5 minute increments. For example, if an event currently starts at 12:03, it will be adjusted to 12:05.
The same rule applies to booking limits, buffer times, and absences.
Key changes
New terminology
-
Events is now the umbrella term
- Services are now called Open slots
- Events are now called Fixed sessions
- Participants are now called Seats
- Time off is now called Absences
Apart from the updated naming, the underlying concepts remain the same.
New features
Email calendar events
Emails sent to you and your customers now include a calendar file that can be added to your calendar in just one click.
Automatic reminders
Customers receive an automatic email reminder one day before their scheduled appointment.
Updated interface
- The Bookings tool has been redesigned to better highlight relevant information
- The flow to create new events has been improved to clarify the differences between event types
- Availability, location, and limits settings are now part of individual events
What’s next
- Collecting payments online for your events
- Syncing events directly to your calendar
- Rescheduling upcoming appointments
Looking for something else? Let us know.
FAQ about migration and timing
When will my account be migrated to the new version?
The migration will start in March and will be rolled out gradually over several weeks. You will see a confirmation inside your Bookings tool once your account has been successfully migrated.
Will I be informed before the migration takes place?
You will receive a notification email before the migration starts. No separate action or preparation is required from your side.
Do I need to do anything to receive the update?
No, the update happens automatically. You do not need to prepare, adjust, or activate anything.
FAQ about data and existing bookings
What will happen to my existing events and bookings?
All existing events, appointments, and bookings will be transferred automatically to the new version. Your data will remain available after the migration.
Will my availability and absences be transferred?
Yes. Your availability settings and absences will be moved to the new version automatically.
Will anything change for my customers?
There are no major changes for your customers. Their bookings remain valid, and the overall booking process stays familiar.
Do my customers need to take any action after the update?
No, customers do not need to take any action. Existing bookings remain unchanged.
FAQ about time settings and terminology
Why are time settings being adjusted to 5 minute increments?
The new version supports time settings in 5 minute increments only. This ensures a consistent structure across the tool.
What happens if my current events do not use 5 minute increments?
If an event uses a different time setting, it will be adjusted automatically to the closest 5 minute step. For example, 12:02 will become 12:00, and 12:03 will become 12:05. This also applies to booking limits, buffer times, and absences.
Where can I find my previous services in the new version?
Services are renamed to Open slots. The concept remains the same, only the name has changed.
Why has the terminology in the Bookings tool changed?
The terminology has been updated to create clearer and more consistent naming across the tool. The underlying features and concepts remain the same.
Can I still use the old terminology?
The new terminology is shown in the interface. The previous terms no longer appear, but the functionality behind them has not changed.
FAQ about new features and interface
How do automatic reminders work?
Customers automatically receive an email reminder one day before their scheduled appointment. The email includes all relevant event details.
Can I disable or customize the reminder emails?
No. Reminder emails are sent automatically one day before the scheduled appointment and cannot currently be disabled or customized.
How do I add the calendar file from the email to my own calendar?
The confirmation and reminder emails include a calendar file. You can add the appointment to your calendar by clicking the attached file in the email.
Will my customers also receive a calendar file?
Yes, customers receive emails that include a calendar file so they can add the appointment to their own calendar.
What has changed in the process of creating new events?
The flow for creating events has been improved. The differences between event types are clearer, and relevant settings are grouped more logically.
Where can I find the settings for availability, location, and limits?
These settings are now part of each individual event where relevant. This gives you more flexibility and control.
Can I continue creating new events as before after the migration?
Yes, you can continue creating events as usual. The interface has been updated, but the overall process remains simple and familiar.
FAQ about support and feedback
What should I do if I experience an issue during or after the migration?
If you notice any unexpected behavior, contact support and provide details about the issue. Include screenshots if possible.
How can I share feedback about the new version of the Bookings tool?
You can share feedback through your usual support channels. Your feedback helps improve future updates and features.