When a customer pays for a Store order, Jimdo automatically creates a draft invoice for you in the background. You review it, adjust the tax if needed, and finalise it then send it to your customer.
Availability
ℹ️ Availability: Invoicing for Store orders is available in Germany, Austria, and Switzerland only. It requires a paid Jimdo plan.
What happens automatically
As soon as a Store order is marked as paid, a draft invoice is automatically prepared in your Payments dashboard. To finalize it, you need to open the order and click on Create invoice. The draft is pre-filled with:
- Your customer's name and address from the order
- The items ordered, quantities, and prices
- Your default tax rate, which you can configure in your dashboard under Payments > Settings > Tax Rates
The draft is not sent to your customer automatically. It stays in your dashboard until you finalise and send it yourself.
How to find and finalise your draft invoice
- Go to Payments in your dashboard and open Invoices. Your draft will appear here with the status Draft. Alternatively, go to Store > Orders and click on the invoice number within the relevant order to open the draft directly.
- Click the draft to open it.
- Review the details and adjust the tax rate if needed (see Tax section below).
- Click Finalise. The invoice is now locked and legally binding.
- Send the invoice to your customer (download as PDF or send directly from the dashboard).
⚠️ Important: Once you finalise an invoice, it cannot be edited. If you need to correct it, you can issue a credit note. See: How to issue a credit note.
Tax classification
You are responsible for applying the correct tax rate to your invoice. Jimdo does not validate tax rates. Please consult your tax advisor if you are unsure.
| Approach | When to use |
|---|---|
| Standard rate | All your items are taxed at the same rate. For example, a shop selling only physical goods. |
| Per-product rate | Different items have different tax rates. For example, a bakery selling baked goods (standard rate) alongside cooking workshops (reduced rate). |
ℹ️ Note: Jimdo Invoicing is not a full accounting system. You are responsible for ensuring your invoices meet all legal requirements for your business. If in doubt, consult a tax advisor.
Frequently asked questions
Where do I find the draft invoice?
Go to Payments > Invoices in your dashboard. Draft invoices generated from Store orders appear here alongside invoices you create manually. Alternatively, you can go to Store > Orders and click on the invoice number within the relevant order to open the draft directly.
Why didn't my customer receive an invoice automatically?
Invoicing uses a draft then finalise model. The draft is created automatically, but you review and send it yourself. Your customer does not receive anything until you finalise and send the invoice.
Can I edit the invoice after finalising it?
No. Once finalised, an invoice is locked for legal compliance. If you need to correct it, issue a credit note instead.
Do I need to apply VAT?
That depends on your business setup. If you are VAT-registered, apply the correct VAT rate. If you operate under a small business exemption (Kleinunternehmerregelung), enable the small business option in your invoicing settings. Consult your tax advisor if you are unsure.
Is this available in all countries?
Invoicing for Store orders is currently available in Germany, Austria, and Switzerland only.
Which plans include this feature?
Invoicing is available on paid Jimdo plans only.