How to set up automatic payment reminders for invoices

Turn on automatic reminders

Automatic payment reminders are switched off by default and must be enabled first.

1. Go to Payments in your Jimdo dashboard
2. Click Settings → Notifications
3. Enable Invoice reminders

Once activated, reminders will be sent for all open invoices that match your configured schedule, including invoices that were already open before activation.

Set up your reminder sequence

A reminder sequence is a series of scheduled emails sent at specific times relative to the invoice due date.

Example sequence:

• 3 days before the due date – friendly reminder
• On the due date – gentle reminder
• 14 days after the due date – firmer follow up

Edit a reminder step

1. Select an existing step
2. Set the timing (days before or after the due date)
3. Edit the subject and message

Personalise reminders with variables

You can customise your reminder emails using variables. These placeholders are automatically replaced with the correct invoice details when the email is sent.

You do not need to type variables manually. When creating or editing a reminder, you can easily insert them by clicking the corresponding buttons below the message field.

Available variables include:

• Customer name
• Invoice number
• Invoice date
• Due date
• Days overdue
• Total amount
• Amount due
• Amount paid
• Payment link
• Your business name
• Your email
• Your phone

Example:
Hi, this is a reminder that invoice {{invoice_number}} for {{invoice_amount}} is due on {{due_date}}. Pay now: {{payment_link}}

Optional: Turn on the outstanding invoices summary

In the same Notifications settings where you enabled automatic reminders, you can also activate a daily summary email.

This summary gives you an overview of which buyers are scheduled to receive a reminder in the next 48 hours. This way, you always know what will be sent before it reaches your customers.

• The summary is optional and switched off by default
• It is only sent when there are upcoming reminders
• You will not receive emails on days without scheduled reminders

The Pay Now link

Every reminder email automatically includes a “Pay Now” link, even if you do not insert it manually.

• The link leads to a secure payment page
• It is tied to a specific invoice
• It expires once the invoice is paid or cancelled

When reminders stop automatically

Payments automatically stops sending reminders when:

• The invoice is paid
• The invoice is cancelled
• A payment is already in progress
• The buyer has no email address
• A reminder step has already been sent (each step is only sent once)

Automatic reminders vs. Re-send

There are two ways to send reminders:

Automatic reminders

• Sent based on your configured schedule
• No manual action required

Re-send (manual)

A one time manual action available for each individual invoice. Use Re-send when you want to send a reminder immediately outside your automated schedule, for example after a phone call with a buyer.

How to use Re-send

1. Go to Payments → Invoices in your Jimdo dashboard
2. Find the invoice you want to send a reminder for
3. Open the ⋮ (More actions) menu on the invoice or open the invoice details
4. Click Send Reminder Now

The reminder email is sent to the buyer immediately.

Frequently asked questions