You can offer your customers more flexibility at checkout by enabling alternative payment methods. You manage these options directly in your Jimdo dashboard, and Stripe processes the payments in the background. If you set up payments in your dashboard, you also handle transactions and refunds in Jimdo. If you use your own Stripe account, you handle them in Stripe. Learn more in Stripe’s payment methods overview.
In this article
- What are Alternative Payment Methods?
- Country specific availability
- Before you start
- Manage Alternative Payment Methods in your dashboard
- Which payment methods are shown at checkout?
- Default active payment methods
- Payment processing and transactions
- Refunds and payment issues
- Roles of Jimdo and Stripe
- FAQ
What are Alternative Payment Methods?
Alternative Payment Methods are payment options beyond standard credit and debit cards. Depending on your country and payment setup, these may include:
- Klarna (Buy Now, Pay Later or instalments)
- Apple Pay
- Google Pay
- iDEAL (available in the Netherlands)
- Bancontact (available in Belgium)
- SEPA Direct Debit
- Twint (Switzerland)
- EPS (Austria)
- MobilePay (Finland)
- Link (Stripe’s global payment method)
Offering multiple payment options can help reduce checkout drop offs and improve conversions.
Country specific availability
Available payment methods vary by country. Examples include:
- Germany / Austria: Klarna, Apple Pay, Google Pay, SEPA Direct Debit, EPS
- Switzerland: Twint, Klarna, Apple Pay, Google Pay, SEPA Direct Debit
- Finland: MobilePay, Klarna, Apple Pay, Google Pay
- Netherlands: iDEAL, Klarna, Apple Pay, Google Pay
- Belgium: Bancontact, Klarna, Apple Pay, Google Pay
Link is available globally and is not tied to a specific country.
Availability depends on your payment setup and may change over time.
Before you start
What you need depends on how your payments are set up:
Payments set up in your dashboard
You only need payments set up in your Jimdo dashboard. Alternative payment methods are part of your payment setup, so you don't need to connect a separate Stripe account.
Your own Stripe account
You need an active Stripe connection. Go to Dashboard > Payments > Settings > Payment providers and connect your Stripe account if needed.
Not sure which setup you use? See Getting Started with Payments.
Important: PayPal works independently and does not support these payment methods.
Manage Alternative Payment Methods in your dashboard
You can enable or disable payment methods directly in your Jimdo dashboard.
Payments set up in your dashboard
Go to Dashboard > Payments > Settings and open the payment methods. There you can turn each available payment method on or off.
Your own Stripe account
- Go to Dashboard > Payments
- Open Settings
- Select Payment providers
- Under Stripe, click Customize payment methods
A panel opens where you can see all available payment methods and toggle them on or off. Changes apply immediately at checkout.
Enabling a payment method does not guarantee that it will be shown to every customer.
Which payment methods are shown at checkout?
Stripe automatically determines which payment methods are displayed based on:
- Your customer’s location
- Their device or browser
- The checkout currency
- The payment methods you have enabled
This means different customers may see different options. Some methods are only available in specific countries, and availability may change over time.
Default active payment methods
Payments set up in your dashboard
Credit and debit cards, Apple Pay, Google Pay and Klarna are switched on automatically. Cards are always on and can't be turned off. You can turn the other payment methods on or off at any time.
Your own Stripe account
Some payment methods are enabled by default:
- Credit and debit cards
- Klarna
- Apple Pay (on supported devices)
- Google Pay (on supported devices and browsers)
- SEPA Direct Debit
- Twint*
- EPS
- MobilePay*
- Link
Credit and debit cards are always on. You can disable the other payment methods at any time in your dashboard.
* TWINT and MobilePay require an additional approval step from Stripe before they become available. Because of this, they may take longer to appear in your checkout.
If the status of either payment method is shown as Pending, sign in to your Stripe account to view more details about the approval process.
Payment processing and transactions
Even though you manage payment methods in Jimdo, Stripe processes all payments in the background. Jimdo displays the available options at checkout.
Payment status may differ depending on the method:
- Instant: Payment is confirmed immediately
- Pending: Common for bank based methods
- Failed or expired: Payment was not completed
Where you check the latest payment status depends on your setup: under Payments in your Jimdo dashboard if you set up payments there, or in your Stripe dashboard if you use your own Stripe account.
Refunds and payment issues
Payments set up in your dashboard
You start refunds directly under Payments in your Jimdo dashboard. You don't need to log in to Stripe.
Your own Stripe account
Refunds are handled entirely in Stripe. Start refunds in your Stripe dashboard.
For step-by-step instructions, see Manage refunds for your payments.
Processing time depends on the payment method, and some methods do not support partial refunds.
If a refund option is unavailable, this is a Stripe limitation.
Roles of Jimdo and Stripe
Payments set up in your dashboard
You manage everything in Jimdo: payment methods, payments, refunds, disputes and payouts under Payments. Our payment partner Stripe processes the payments in the background.
Your own Stripe account
The roles are split between Jimdo and Stripe:
Jimdo:
- Displays payment methods at checkout
- Lets you manage them in your dashboard
- Connects your site with Stripe
Stripe:
- Processes payments
- Manages transactions and statuses
- Handles refunds, disputes, and compliance
FAQ
Why is a payment method not visible?
Possible reasons include: the method is disabled, not supported in your country or currency, or your account is not eligible.
Can I control which payment methods are offered?
Yes. You enable or disable methods in your Jimdo dashboard. Stripe decides which are shown based on factors like location, device, and currency.
A payment is pending for a long time
Some payment methods require additional time for confirmation. Check the payment status under Payments in your Jimdo dashboard, or in Stripe if you use your own Stripe account, and allow extra processing time.
Which methods should I turn on for my country?
There is currently no automatic recommendation. You choose which payment methods to enable manually in your dashboard. Stripe still determines which options are shown to your customers at checkout.