Not receiving system emails like password reset or verification emails? Troubleshooting guide

Check your spam and other folders

The email may have been filtered by your email provider.

Please check:

• Spam or junk folder
• Promotions or newsletters
• Other filtered folders

You can also search your inbox for Jimdo.

Add Jimdo to your whitelist

To prevent delivery issues, you can allow Jimdo emails explicitly.

• Add no-reply@jimdo.de to your contacts
• Add it to your whitelist or safe sender list

Additionally, you can allow the following IP addresses used for sending emails:

• 198.2.133.131
• 198.2.133.132

After updating your settings, request the email again to ensure it is not blocked.

Verify the email address linked to your account

Emails are sent to the address you used when creating your Jimdo account.

Consider the following:

• Did you type the email address correctly
• Did you possibly register with a different email address

Try requesting the email using any other email addresses you may have used.

Make sure your email address is still active

You will not receive emails if the mailbox no longer exists or is inactive.

Common situations include:

• Old or unused email accounts
• Work or school email addresses you no longer have access to
• Closed or expired mailboxes

If you cannot access your email address anymore

If you no longer have access to your registered email address, you cannot complete the process on your own.

Please contact Jimdo Support. To verify your identity, you may need to provide:

• Your website name or URL
• Payment or account details
• Additional information confirming ownership

Contact support if the issue persists

If you have completed all checks and still do not receive the email, contact support.

Please include the following details:

• The email address used
• When you requested the email
• The steps you have already tried

This helps the support team assist you more efficiently.