If you are not receiving system emails such as password reset, verification, or account related emails, the issue is usually related to spam filters, an incorrect email address, or an inactive mailbox. This guide walks you through the most common checks and explains what to do next.
Check your spam and other folders
The email may have been filtered by your email provider.
Please check:
- Spam or junk folder
- Promotions or newsletters
- Other filtered folders
You can also search your inbox for Jimdo.
Add Jimdo to your whitelist
To prevent delivery issues, you can allow Jimdo emails explicitly.
- Add no-reply@jimdo.de to your contacts
- Add it to your whitelist or safe sender list
Additionally, you can allow the following IP addresses used for sending emails:
198.2.133.131198.2.133.132
After updating your settings, request the email again to ensure it is not blocked.
Verify the email address linked to your account
Emails are sent to the address you used when creating your Jimdo account.
Consider the following:
- Did you type the email address correctly
- Did you possibly register with a different email address
Try requesting the email using any other email addresses you may have used.
Make sure your email address is still active
You will not receive emails if the mailbox no longer exists or is inactive.
Common situations include:
- Old or unused email accounts
- Work or school email addresses you no longer have access to
- Closed or expired mailboxes
If you cannot access your email address anymore
If you no longer have access to your registered email address, you cannot complete the process on your own.
Please contact Jimdo Support. To verify your identity, you may need to provide:
- Your website name or URL
- Payment or account details
- Additional information confirming ownership
Contact support if the issue persists
If you have completed all checks and still do not receive the email, contact support.
Please include the following details:
- The email address used
- When you requested the email
- The steps you have already tried
This helps the support team assist you more efficiently.