Before reporting a bug or contacting Jimdo Support, try the steps below. Many issues that look like bugs are caused by browser cache, settings, or temporary glitches that you can resolve in a few minutes yourself.
Step 1: Clear your browser cache and try incognito mode
Cached data in your browser can cause the editor or your website to display incorrectly.
- Open your browser settings and clear the cache and cookies. See How do I empty the browser cache?
- Then open a new incognito or private browsing window and try again
If it works in incognito mode, the issue was caused by your browser cache. Clearing the cache in your regular browser should fix it permanently.
Step 2: Try a different browser
Some issues only appear in specific browsers.
- Test your website or editor in a second browser
- For example, if you normally use Chrome, try Firefox or Safari
If the issue disappears in the other browser, the problem is browser specific. Check for browser updates or try disabling extensions and plugins in the original browser.
Step 3: Confirm which Jimdo product you are using
Some features and settings work differently in Creator and Dolphin.
If you are following steps from a Help Center article that do not match the editor you see, you may be using a different product.
Step 4: Check the Jimdo status page
Jimdo publishes live updates about known platform issues and outages.
If there is an active incident affecting your feature, it will be listed there. In that case, Jimdo is already working on it and you do not need to contact support.
Common issues that look like bugs but are not
Images are cropped on mobile
Likely cause: responsive layout behaviour
Fix: Adjust the focal point or image position → see article
Editor looks different than expected
Likely cause: wrong builder (Creator vs Dolphin)
Fix: Which product am I using? → see article
Password reset email not received
Likely cause: email delivery or spam filter
Fix: Not receiving the reset email? → see article
Still looks like a real bug
If none of the above steps resolve the issue, it may be a real bug.
When you contact Jimdo Support, please include:
- which browser and device you are using
- whether the issue appears in incognito mode
- a screenshot or screen recording if possible
- the steps you took before the issue appeared
This helps the team investigate and fix the issue faster. You can contact support here: How do I contact Support?